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UX Management: Strategy and Tactics

Closes in
83% booked

How This Course Will Help Your Career

What You’ll Learn

  • How to hire for, position, and empower a UX team effectively

  • Best practices to manage and support a UX designer and wider UX team

  • How management of UX professionals directly affects ROI—both positively and negatively

  • What your UX team should be doing in order to grow your UX efforts across the organization

  • Why it’s important that your senior management team gets educated on, and possibly involved in, UX

  • UX management best practices, from interviews and case studies with experts

What sets top-performing organizations apart? Well, for one thing, it’s no coincidence that they place a focus on understanding and empowering their UX and UI teams. Not only does this drive organic growth through a more optimal user experience, but it also means that the business can benefit from the ROI (Return On Investment) that UX work can deliver. In most organizations, however, you’ll find there is a lack of UX maturity—that is, how embedded UX is within an organization’s culture and work processes. And this occurs even when the decision-makers know that UX is core to business and customer stakeholders! We want to help both you and your wider team create a culture, and design mindset, that can truly reap the benefits of UX work. By learning how to apply key tactics, you’ll be able to ensure that your UX efforts are having maximum impact across the wider business.

In this course, we will explore the ins and outs of UX maturity by looking at the way your organization is structured and developed. We will give you the chance to grasp UX management as not just a people issue but also a design methodology… all so that you can manage UX as a smart leader, and get the very best from the UX professionals you work with. Even if you’re currently a more junior UX, UI or interaction designer, the strategies you will learn in this course will enable you to truly realize the value that your work will provide to your organization.

You will be taught by Frank Spillers, CEO of the award-winning UX firm Experience Dynamics. By taking this course, you’ll leverage his experience from two decades of working with enterprise, midsize and start-up companies across a wide range of industries. Given that, you will be able to learn from, and avoid, the mistakes he’s come across, and apply the best practices he’s developed over time in order to move towards managing your UX team in an optimal way.

The course also includes interviews with experts—including a UX Director, Chief Experience Officer, Product Manager, and User Research Director. These will give you another practical opportunity to learn from people who are highly experienced in managing UX across organizations. All of this means that you will learn how an Outside-In design approach operates, and what it looks and feels like in practice—be it from a product management, executive or stakeholder perspective. Upon completing the course, you will have the knowledge required to avoid unnecessary growing pains, and ultimately accelerate your company’s UX maturity so that you win sooner and enjoy a more consistently high level of performance within the market.

Gain an Industry-Recognized UX Course Certificate

Use your industry-recognized Course Certificate on your resume, CV, LinkedIn profile or your website.

Course Certificate example

Our courses and Course Certificates are trusted by these industry leaders:

Our clients: IBM, HP, Adobe, GE, Accenture, Allianz, Phillips, Deezer, Capgemin, Mcafee, SAP, Telenor, Cigna, British Parliment, State of New York

Is This Course Right for You?

This is one of our intermediate-level courses aimed at design-minded individuals who either already manage UX professionals within their organization, or who seek to grow and improve their own UX practice in order to progress within the field. Therefore, while primarily aimed at management, it is also relevant for anyone who wants to improve the ROI (Return On Investment) of his or her UX/UI work.

This course will appeal to:

  • UX leads, UX managers, and UX directors who are looking to refine the way in which they manage UX teams and professionals within their organization
  • UX designers, interaction designers, and UX researchers looking to improve the ROI of their work and progress within the field
  • Creative directors who would like to enhance the focus on UX design work within their organization
  • CEOs, CTOs, COOs, and CMOs who want to better position their organization within the market by putting more focus on UX/UI work

Courses in the Interaction Design Foundation are designed to contain comprehensive, evidence-based content, while ensuring that the learning curve is never too steep. All participants will have the opportunity to share ideas, seek help with tests, and enjoy the social aspects afforded by our open and friendly forum.

Learn and Work with a Global Team of Designers

You’ll join a global community and work together to improve your skills and career opportunities. Connect with helpful peers and make friends with like-minded individuals as you push deeper into the exciting and booming industry of design.

Lessons in This Course

  • Each week, one lesson becomes available.
  • There’s no time limit to finish a course. Lessons have no deadlines.
  • Estimated learning time: 28 hours 32 mins spread over 6 weeks .

Lesson 0: Welcome and Introduction

Available once you start the course. Estimated time to complete: 1 hour 40 mins.

Lesson 1: Where to Begin?

Available once you start the course. Estimated time to complete: 3 hours 39 mins.

Lesson 2: Making the Business Case for UX

Available anytime after Jul 18, 2023. Estimated time to complete: 4 hours 48 mins.

Lesson 3: UX as Core to Product Delivery

Available anytime after Jul 25, 2023. Estimated time to complete: 4 hours 56 mins.

Lesson 4: Climbing the Ladder

Available anytime after Aug 01, 2023. Estimated time to complete: 4 hours 17 mins.

Lesson 5: Your UX Roadmap & Process

Available anytime after Aug 08, 2023. Estimated time to complete: 4 hours 26 mins.

Lesson 6: Continuous Growth and Momentum

Available anytime after Aug 15, 2023. Estimated time to complete: 4 hours 46 mins.

Lesson 7: Course Certificate, Final Networking, and Course Wrap-up

Available once you start the course.

How Others Have Benefited

Blazenko Davidovic

Blazenko Davidovic, Croatia

“The course instructor and speakers all come from very reputable and well-known organizations, they are all so experienced that it's simply a pleasure learning from them directly. Technical prowess, attention to details, great communication, natural flow of topics — are all characteristics they possess.”

Vanessa Rosenthal

Vanessa Rosenthal, United Kingdom

“Great mix between methodologies and real-world practices. Great to hear a PM's, Researcher's and Consultant's perspective and experiences about UX Management.”

Julia de Freitas Casimiro da Silva

Julia de Freitas Casimiro da Silva, United Kingdom

“A major strength of the course was the course instructor's knowledge and the guests he had invited to give some of the lessons an interview format.”

How It Works

  1. Control your learning.

    Lessons are self-paced so you’ll never be late for class or miss a deadline. Learning and life, hand in hand.

  2. Earn Course Certificates.

    Your answers are graded by experts, not machines. Get an industry-recognized Course Certificate to show you’ve put in the work.

  3. Advance your career.

    Grow your professional knowledge by watching Master Classes, networking within our UX community, and more.

Start Advancing Your Career Now

Join us to take “UX Management: Strategy and Tactics”. Take other courses at no additional cost. Make a concrete step forward in your career path today.

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UX Management: Strategy and Tactics
Closes in
83% booked
UX Management: Strategy and Tactics
2 days 22 hrs 28 mins 6 secs